Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

help me

  • 5 svar
  • 1 har dette problem
  • 3 visninger
  • Seneste svar af cor-el

ronlamb
ronlamb
more options

will not let me sync keeps telling me invalid account or email address

will not let me sync keeps telling me invalid account or email address

Alle svar (5)

Ibai
Ibai
  • Administrator
more options

Hi!

Make sure that you include the whole email address before you pay attention to the message.

If you have already done that, ensure that the email is not already in use. If you have already created an account, follow the instructions described here to set it up again: https://support.mozilla.com/en-US/kb/add-a-device-to-firefox-sync#w_how-do-i-add-a-device-when-im-not-near-my-computer

ronlamb
ronlamb Spørgsmålsstiller
more options

It tells me my email address is not valid after 1 letter

smo
smo
more options

Are you trying to open an acoount (i.e. starting from the beginning) or you already have an account and want to activate sync on another device?

ronlamb
ronlamb Spørgsmålsstiller
more options

Trying to open a new account

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you still see that message if you type or paste the full email address?
You see that error message if there isn't a valid domain (@server.xxx) present.

Did you ever use that email address before to open a sync account?