Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Firefox crashes

  • 1 svar
  • 1 har dette problem
  • 12 visninger
  • Seneste svar af cor-el

rudnick848
rudnick848
more options

My browser froze, then crashed.

As it crashed the application icon disappeared from my dock.

The application cannot now be opened. The icon (in my applications folder) has a universal negative symbol and when I click on the application it says, "You cannot open the application Firefox.app because it may be damaged or incomplete." I had recently (2/10/12) downloaded the most recent version of Firefox.

How do move forward? Do I reload another application? Can still retain my previous bookmarks, or are they lost?

Help!!!!

My browser froze, then crashed. As it crashed the application icon disappeared from my dock. The application cannot now be opened. The icon (in my applications folder) has a universal negative symbol and when I click on the application it says, "You cannot open the application Firefox.app because it may be damaged or incomplete." I had recently (2/10/12) downloaded the most recent version of Firefox. How do move forward? Do I reload another application? Can still retain my previous bookmarks, or are they lost? Help!!!!

Alle svar (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.