Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

I cannot open downloaded files. The "Open" & "Open Containing Folder" options are grayed out, as well as the "Open" option. I have removed Kaspersky to sure.

  • 1 svar
  • 3 har dette problem
  • 1 visning
  • Seneste svar af cor-el

jiggasmuv
jiggasmuv
more options

I cannot open downloaded files. The "Open" & "Open Containing Folder" options are grayed out. Cannot right-click on the files to open. File does not appear in the targeted folder. If "opened," the files provide an error message. Issue is primarily with MS Word.

I cannot open downloaded files. The "Open" & "Open Containing Folder" options are grayed out. Cannot right-click on the files to open. File does not appear in the targeted folder. If "opened," the files provide an error message. Issue is primarily with MS Word.

Alle svar (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If "Open" and "Open Containing Folder" in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location.
It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"