Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Firefox opens to a completely blank page and does not show up in my task manager

  • 2 svar
  • 3 har dette problem
  • 11 visninger
  • Seneste svar af cleeb

cleeb
cleeb
more options

I was on the internet, clicked on a link and that's when the problem started. It opened to a totally blank page with nothing on it except the top toolbar with the firefox emblem on the left and on the right, the close, max/min, full screen options.

I have uninstalled, re installed, have no firewalls that I'm aware of and the problem still is happening.

I also clicked on the same link again in internet explorer, and there was no issue.

I have tried looking at other threads, but none I have seen has solved the problem. Firefox also does not work in private mode.


When I click to open firefox, it shows the toolbar where you enter url's for a split second, then dissapears.

I was on the internet, clicked on a link and that's when the problem started. It opened to a totally blank page with nothing on it except the top toolbar with the firefox emblem on the left and on the right, the close, max/min, full screen options. I have uninstalled, re installed, have no firewalls that I'm aware of and the problem still is happening. I also clicked on the same link again in internet explorer, and there was no issue. I have tried looking at other threads, but none I have seen has solved the problem. Firefox also does not work in private mode. When I click to open firefox, it shows the toolbar where you enter url's for a split second, then dissapears.

Alle svar (2)

philipp
philipp
  • Moderator
more options

hello cleeb, from another user we found out that this might be related to malware active on your pc. please close all firefox windows and try running firefox in safemode (by pressing the shift key while you're starting it). in firefox safemode go to firefox > addons > extensions and remove the entry named "Codec v1.0" or any other addons that look suspicious & you have not installed intentionally. afterwards see if you can run firefox normally again...

please also do an in-depth scan of your system with the security software already in place and/or a different tool like the free version of malwarebytes & keep firefox and your plugins up-to-date in order to stay safe on the web.

Troubleshoot Firefox issues caused by malware

Update Firefox to the latest release

https://www.mozilla.org/plugincheck/

cleeb
cleeb Spørgsmålsstiller
more options

Oh my gosh, thank you SO much!