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Unable to print coupons

jfm11355
jfm11355
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Hi, I have windows 7 with the latest firefox upgrade and use microsoft security essentials. I was able to print coupons but no longer can. The last few times I received a pop-up error message which I can't remember but appeared to be a security issue - something preventing the coupon from printing. I have uninstalled and reinstalled java a few times with no luck and have done the same with the coupon software. All this so I can save $2.00 a month on groceries. I can't swear to it but I believe I was able to print coupons even after upgrading firefox. Thanks in advance for your help.

Hi, I have windows 7 with the latest firefox upgrade and use microsoft security essentials. I was able to print coupons but no longer can. The last few times I received a pop-up error message which I can't remember but appeared to be a security issue - something preventing the coupon from printing. I have uninstalled and reinstalled java a few times with no luck and have done the same with the coupon software. All this so I can save $2.00 a month on groceries. I can't swear to it but I believe I was able to print coupons even after upgrading firefox. Thanks in advance for your help.

Alle svar (3)

Coupon_Support
Coupon_Support
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Hi jfm11355,

You might try going into Microsoft Security Essentials, Setting, and uncheck Real time Protection (just momentarily) then try printing from the site. We have see MS's Real Time Protection block the coupons from printing in some cases.

Please let me know if this works.

Thanks, Greg Coupons Support

jfm11355
jfm11355 Spørgsmålsstiller
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Thanks for your help but it didn't work. I receive the following pop-up: "You may be running a program that interferes with our security. Please exit these programs before attempting to print."

Thanks again

Coupon_Support
Coupon_Support
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Hi jfm11355,

If this still isn't working for you, please email socialmedia@couponsinc.com and provide contact information. One of our engineers will be happy to reach out to you directly.

Thanks, Greg Coupons Support