Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

I uninstalled Firefox due to the Flash 11.3 event. Now, it would not re-install in my Laptop. What can I do?

  • 4 svar
  • 1 har dette problem
  • 1 visning
  • Seneste svar af ElCid73

ElCid73
ElCid73
more options

My laptop runs on Windows 8 64bit. I decided to uninstall Firefox and re-install it again before I found out about all the Flash 11.3 issue. After I completed the uninstallation I downloaded the "Firefox setup 18.0.2" and after extracting the files IT WOULD NOT INSTALL. Just out of curiosity I tried to install Chrome (which was not previously installed) and it happened exactly the same. At this moment I am forced to use IE10, because the Flash update is embedded and it works ok.

What should I do in order to reinstall Firefox?

My laptop runs on Windows 8 64bit. I decided to uninstall Firefox and re-install it again before I found out about all the Flash 11.3 issue. After I completed the uninstallation I downloaded the "Firefox setup 18.0.2" and after extracting the files IT WOULD NOT INSTALL. Just out of curiosity I tried to install Chrome (which was not previously installed) and it happened exactly the same. At this moment I am forced to use IE10, because the Flash update is embedded and it works ok. What should I do in order to reinstall Firefox?

Valgt løsning

Thank you cor-el! I actually chose to use a restoration point and everything was solved! It's amazing what a big mess was caused due to this Flash player malware...

Læs dette svar i sammenhæng 👍 0

Alle svar (4)

Jack Nicol
Jack Nicol
more options

Hello, click Here To Re-download Firefox and to do that you must click 'Firefox Free Download' Below 'Need a Fresh Copy?' And it should look a bit like this: https://support.cdn.mozilla.net/media/uploads/images/2013-02-09-01-05-28-44c868.png

ElCid73
ElCid73 Spørgsmålsstiller
more options

Thank you Jack. I already did that SEVERAL times. As I explained in my initial post, the problem I am facing is that AFTER the download and the files extraction complete the setup file WOULD NOT install Firefox.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files and installing Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading and installing work.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

ElCid73
ElCid73 Spørgsmålsstiller
more options

Valgt løsning

Thank you cor-el! I actually chose to use a restoration point and everything was solved! It's amazing what a big mess was caused due to this Flash player malware...