Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

I can't get the latest version 21.0 to update on my computer.

  • 4 svar
  • 5 har dette problem
  • 1 visning
  • Seneste svar af cor-el

JRBenes
JRBenes
more options

I have downloaded & installed the new version, Help says I have the latest version. BUT the top of the browser screen is the old one. Firefox tells me I'm using an outdated version. Other programs tell me its an outdated versions. newer plugins dont work. The other user on my computer has correct version.

HOW DO I GET IT TO UPDATE WITHOUT LOSING MY PASSWORDS< BOOKMARKS ECT?????????????

I have downloaded & installed the new version, Help says I have the latest version. BUT the top of the browser screen is the old one. Firefox tells me I'm using an outdated version. Other programs tell me its an outdated versions. newer plugins dont work. The other user on my computer has correct version. HOW DO I GET IT TO UPDATE WITHOUT LOSING MY PASSWORDS< BOOKMARKS ECT?????????????

Alle svar (4)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
more options

can you try updating from menu Help->About Firefox. it will automatically update it.

the-edmeister
the-edmeister
  • Moderator
more options

User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.25) Gecko/20111212 Firefox/3.6.25 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB

Your user agent is "locked" to that older version by that FBSMTWB - Fast Browser Search - thing you have or had installed.

See this:
https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible

smo
smo
more options

If the other user on the same PC has no problems as you do, the following save and trusted method should work in your case:

Refresh Firefox - reset add-ons and settings

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You get the orange Firefox menu button when the menu bar is hidden.

  • Firefox menu button > Options
  • View > Toolbars (press F10 to display the menu bar)
  • Right-click empty toolbar area

See: