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All the sudden and for no apparent reason I started having a problem with MSN Outlook mail and Firefox with sending email and adding attachments. With the attac

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craig_allison
craig_allison
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All the sudden and for no apparent reason I started having a problem with MSN Outlook mail and Firefox with sending email and adding attachments. With the attachments I get the message “sorry we are just getting started try again”. When sending without an attachment it will send it but gets stuck with the windmill. When this occurred I had the same Outlook problem with IE. I reset both back to default and it fixed IE but not Firefox. Not sure where to go with this……

All the sudden and for no apparent reason I started having a problem with MSN Outlook mail and Firefox with sending email and adding attachments. With the attachments I get the message “sorry we are just getting started try again”. When sending without an attachment it will send it but gets stuck with the windmill. When this occurred I had the same Outlook problem with IE. I reset both back to default and it fixed IE but not Firefox. Not sure where to go with this……

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philipp
philipp
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Hello Craig,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.