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can get other web pages up, can not go to itunes.com or apple.com?

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  • Seneste svar af Cajun64

Cajun64
Cajun64
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i can get to yahoo, my credit union, any where but apple or itunes, why. We went yesterday and got a apple id & password. now i go everywhere except itunes & apple web site, i need to down load itunes to my computer to upload music and download my music. any suggestions to fix my not getting to itunes?

i can get to yahoo, my credit union, any where but apple or itunes, why. We went yesterday and got a apple id & password. now i go everywhere except itunes & apple web site, i need to down load itunes to my computer to upload music and download my music. any suggestions to fix my not getting to itunes?

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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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kobe
kobe
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Cajun64
Cajun64 Spørgsmålsstiller
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thanks, i believe you are right and that did fix the problem. Thanks, Cajun64