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Which add on do I need to disable in order to open my emails?

  • 6 svar
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  • Seneste svar af Triumpftr6

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One fine day, I was unable to open any emails in hotmail. After reading some firefox support chatter, I disabled all add ons and started firefox in safe mode. After that I was able to open emails without a problem. The question I have is: How do I find out which add on is responsible for not allowing me to open my emails in hotmail? I hope there is a simpler and faster solution than 'trail and error'?

Thanks,

Martin

One fine day, I was unable to open any emails in hotmail. After reading some firefox support chatter, I disabled all add ons and started firefox in safe mode. After that I was able to open emails without a problem. The question I have is: How do I find out which add on is responsible for not allowing me to open my emails in hotmail? I hope there is a simpler and faster solution than 'trail and error'? Thanks, Martin

Valgt løsning

Trial and error looks like the only way to fix this problem. I recommend trying to disable the Flashblock or Quick Java extensions first.

If trial and error doesn't work, reply to this post and we may need to try some combinations.

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What add-ons do you have? Can you please take a screenshot of the add-ons page or post a list below.

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If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)

  • If you have many extensions then first enable half of the extensions to test which half has the problem.
  • Continue to divide the bad half that still has the issue until you find which one is causing it.

Ændret af cor-el den

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so trial and error it is!

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Valgt løsning

Trial and error looks like the only way to fix this problem. I recommend trying to disable the Flashblock or Quick Java extensions first.

If trial and error doesn't work, reply to this post and we may need to try some combinations.

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FYI: after disabling the 'wx download' add on, it started working again!