Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Firefox not working after complete uninstall and reinstall.

zombiehelp
zombiehelp
more options

Very few of the buttons are working in the firefox menu. The add ons button will not open the manager. None of the buttons in the help menu open, only a few in the options menu open. Does not work in safe mode. I have completely uninstalled, went into app data deleted the preferences file. Reinstalled several times and nothing... Kind of frustrating. Any ideas?

Very few of the buttons are working in the firefox menu. The add ons button will not open the manager. None of the buttons in the help menu open, only a few in the options menu open. Does not work in safe mode. I have completely uninstalled, went into app data deleted the preferences file. Reinstalled several times and nothing... Kind of frustrating. Any ideas?

Valgt løsning

In case anyone else runs into this I figured it out. I had to remove the program, delete the preferences folder in Appdata, then go into the registry local machine>software>mozilla and delete the registry keys. There were three folders, I dont remember the exact names, but they all started with Mozilla. Once I did that I restarted and reinstalled. Now it works...

Læs dette svar i sammenhæng 👍 0

Alle svar (5)

kobe
kobe
more options

Have you tried a reset? Very different than what you have tried so far.

zombiehelp
zombiehelp Spørgsmålsstiller
more options

i have, did not fix the issue.

zombiehelp
zombiehelp Spørgsmålsstiller
more options

Good to see that Mozilla cares. As much as I hate it I am going back to chrome...

zombiehelp
zombiehelp Spørgsmålsstiller
more options

Valgt løsning

In case anyone else runs into this I figured it out. I had to remove the program, delete the preferences folder in Appdata, then go into the registry local machine>software>mozilla and delete the registry keys. There were three folders, I dont remember the exact names, but they all started with Mozilla. Once I did that I restarted and reinstalled. Now it works...

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Sorry you didn't get a follow-up before this AM, and thanks for posting your solution. Forum volunteers aren't always online on the weekends and you posed one of the tougher questions.

If anyone else runs into this, physically removing the program folder (not the AppData folder) and reinstalling without the influence of whatever is carried over in the program folder from earlier installs would be worth a try before removing all personal data.

When deleting the AppData folders, make sure to reserve a backup of critical data from those folders such as bookmarks (*.json) and other files mentioned in this article: Recover important data from an old profile.