Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Firefox crashes

  • 3 svar
  • 2 har dette problem
  • 2 visninger
  • Seneste svar af sastek

more options

I'm getting a crash every time I try to start up Firefox, It also crashes when trying to start in safe mode. I've tried a reset but that didn't help.

I do not have Bitguard installed, antivirus and malware scams are clear

Version is 25.01, Windows 7 64 Bit, 8GB RAM.

I'm getting a crash every time I try to start up Firefox, It also crashes when trying to start in safe mode. I've tried a reset but that didn't help. I do not have Bitguard installed, antivirus and malware scams are clear Version is 25.01, Windows 7 64 Bit, 8GB RAM.

Alle svar (3)

more options

That is a problem with Trusteer software (RapportTanzan25.DLL).

Make sure that you have the latest updates of your Trusteer software.

You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport
more options

Never mind, just tried it again and it works!

Typical, I post after dozens of crashes and then it immediately miraculously works

more options

Oops, we cross posted, thanks for the reply

Firefox started working again on it's own, but I am installing the latest version of Rapport right now.