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Deleted e-mails after reconfiguring account

  • 3 svar
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  • Seneste svar af Matt

KingV
KingV
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Hello, One of my users had been having problem getting his e-mails from our server. For some reason he couldn't see some messages that i could see configuring his account on my computer. I got access on his machine and his settings were weird, his incomming mail server was 192.168.1.1 instead of mail.hisdomainname.com. I put the right settings in and he finally got the missing messages, but all the other messages are gone. They are not on the server either, which is also weird since he was using imap. I've got 3 questions : 1) How the hell did he manage to get his emails with 192.168.1.1 ? 2) Why did they disapear from the server since he was using imap ? 3) Is there anyway to get his old emails back ? A big up on anyone who could help me on that one.

Hello, One of my users had been having problem getting his e-mails from our server. For some reason he couldn't see some messages that i could see configuring his account on my computer. I got access on his machine and his settings were weird, his incomming mail server was 192.168.1.1 instead of mail.hisdomainname.com. I put the right settings in and he finally got the missing messages, but all the other messages are gone. They are not on the server either, which is also weird since he was using imap. I've got 3 questions : 1) How the hell did he manage to get his emails with 192.168.1.1 ? 2) Why did they disapear from the server since he was using imap ? 3) Is there anyway to get his old emails back ? A big up on anyone who could help me on that one.

Alle svar (3)

Matt
Matt
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1) How the hell did he manage to get his emails with 192.168.1.1 ?

That sounds like an anti virus proxy.

2) Why did they disapear from the server since he was using imap ?

No idea really, but the answer to 1 might help with the answer to 2

3) Is there anyway to get his old emails back ? If they have been in a Thunderbird folder and the folder has not been expunged or compacted this add-on may to it. https://nic-nac-project.org/~kaosmos/index-en.html#recDelMsg

The add-on undeletes messages, but seriously not knowing how or why they are missing it is a wild card. You perhaps should try right clicking the folder selecting properties and then the repair button, just in case it is something silly like a corrupt index (I doubt it as the server appears affected)

KingV
KingV Spørgsmålsstiller
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Thanks for your help.

The addon did not work. It's a very old thunderbird version (2 i think) that doesn't seem to have options for emails storage, at least i think so, the system is in german and i'm not really fluent.

I DID manage to get the old messages back by simply putting the old server and guessing the password. So there has to be some system between our server and thunderbird that gets those emails.

Now i'm off to find why it can't reach some e-mails on our server, probably some kind of spam filter. I'll need to get in touch with the guys who installed the whole damn thing.

Matt
Matt
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Old versions of Thunderbird have serious security holes, V2 more so than some others apparently. So please encourage the user to upgrade to a later version that have security fixes. Not updating from V2 requires an update to an intermediate version (I suggest V3.1) as the profile conversion tools have been removed from current versions