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I tried to access my account to sync and it says it does not exists!

  • 4 svar
  • 5 har dette problem
  • 6 visninger
  • Seneste svar af EricLuiz

EricLuiz
EricLuiz
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Well, actually, the title already said everything. I have tons of important bookmarks in my account and I can't access it, it says "Unknown account.". I know my password and the recovery key, also. I ever was able to do it, but, now, I can't! Also, if possible, after recovering it, I want to change the e-mail address... PLEASE, SAVE ME!

(personal information removed by moderator. please see Mozilla Support rules and guidelines -m)

Well, actually, the title already said everything. I have tons of important bookmarks in my account and I can't access it, it says "Unknown account.". I know my password and the recovery key, also. I ever was able to do it, but, now, I can't! Also, if possible, after recovering it, I want to change the e-mail address... PLEASE, SAVE ME! ''(personal information removed by moderator. please see [[Forum rules and guidelines]] -m)''

Ændret af Moses den

Valgt løsning

I think I got it: I just installed an old version of Firefox and sync it like the old times. Now I'm gonna sync it in the new way. I hope this helps someone else with the same problem. Thank you, the-edmeister, for trying to help.

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Alle svar (4)

EricLuiz
EricLuiz Spørgsmålsstiller
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I already tried to create a new account in the old one to see if it would sync in a new way or something, STILL, I CAN'T SEE MY BOOKMARKS!

the-edmeister
the-edmeister
  • Moderator
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See this KB article - How to update to the new Firefox Sync

EricLuiz
EricLuiz Spørgsmålsstiller
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I already saw this and that's exactly what I did. Seems like I re-created my account over the old one, instead. And like I said, I tried to login on it and it says my account doesn't exist. I don't really know what's happening!

EricLuiz
EricLuiz Spørgsmålsstiller
more options

Valgt løsning

I think I got it: I just installed an old version of Firefox and sync it like the old times. Now I'm gonna sync it in the new way. I hope this helps someone else with the same problem. Thank you, the-edmeister, for trying to help.