Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Can't open Gmail any more (only basic HTML).

more options

After short term problems with internet connection, I can't load my G-mail (except in basic HTML option); Start loading and stops little before end. Works on Google Chrome (but I don't want to use Chrome). What should I do?

Thank you.

Bojan.

After short term problems with internet connection, I can't load my G-mail (except in basic HTML option); Start loading and stops little before end. Works on Google Chrome (but I don't want to use Chrome). What should I do? Thank you. Bojan.

Ausgewählte Lösung

No worries, Google likes to tinker with things and Firefox can be a bit too tenacious in holding on to cached files. So you may need to force a full reload now and then, but the technique is a bit of a secret.

Diese Antwort im Kontext lesen 👍 2

Alle Antworten (3)

more options

In case you haven't already tried this...

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

more options

Fortunately, first thing you suggested me (Ctrl+Shift+r) was helpful; Before that, I tried many times with common reload but it didn't help. Now I feel like totally ignoramus. Thank you very much.

Bojan.

more options

Ausgewählte Lösung

No worries, Google likes to tinker with things and Firefox can be a bit too tenacious in holding on to cached files. So you may need to force a full reload now and then, but the technique is a bit of a secret.