Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

why are crash reports being submitted when the Enable Crash Reporter option is not checked

  • 2 Antworten
  • 2 haben dieses Problem
  • 2 Aufrufe
  • Letzte Antwort von FredMcD

tbird1
tbird1
more options

In trying to view what was going on with a crash I checked in about:crashes. This led to a list of links with a date and time titled Submitted Crash Reports. Clicking on one leads me to a link with all the details at https://crash-stats.mozilla.com. Why isn't this information on my machine rather than your site?

I do not have the Crash Reporter enabled. It would seem Firefox is ignoring my settings and sending these to you. Why?

In trying to view what was going on with a crash I checked in about:crashes. This led to a list of links with a date and time titled Submitted Crash Reports. Clicking on one leads me to a link with all the details at https://crash-stats.mozilla.com. Why isn't this information on my machine rather than your site? I do not have the Crash Reporter enabled. It would seem Firefox is ignoring my settings and sending these to you. Why?

Alle Antworten (2)

Andrew
Andrew
  • Moderator
more options

The crash reports are definitely at Mozilla as well. You have a record of what has been sent, when and what that report is about so you know about your crash as Mozilla is about being open. Your report will reach a developer or somebody eventually.

However, if you would love us to investigate and help you troubleshoot your crashing, please follow these steps:

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
more options

Please update your Shockwave Flash