Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

I had to do a system restore on my computer and I backed up all of my files and settings prior to the reset. How Do I retrieve my emails and addressbook?

  • 2 Antworten
  • 1 hat dieses Problem
  • 1 Aufruf
  • Letzte Antwort von richardab69

more options

I recently had to completely factory reset my computer due to a virus and a constant error when trying to start windows. This system reset made the computer run like new, just as it did when I first purchased it. I did complete a back up disk as prompted prior to the reset and was able to retrieve all of my documents and pictures. However, when I log into my Thunderbird account, I only am receiving recent emails and all of my folders, old saved mail and address book are now gone. I went into my system recovery back up disk file and can see all of the Thunderbird files and folders, but I am unsure if I can import those, and how I would go about doing so.

I recently had to completely factory reset my computer due to a virus and a constant error when trying to start windows. This system reset made the computer run like new, just as it did when I first purchased it. I did complete a back up disk as prompted prior to the reset and was able to retrieve all of my documents and pictures. However, when I log into my Thunderbird account, I only am receiving recent emails and all of my folders, old saved mail and address book are now gone. I went into my system recovery back up disk file and can see all of the Thunderbird files and folders, but I am unsure if I can import those, and how I would go about doing so.

Alle Antworten (2)

more options

Can you confirm you do have a backup of your Thunderbird profile? https://support.mozilla.org/en-US/kb/profiles-tb

more options

I have the same problem. I found a file C:\System Recovery Files\2015-11-02 094204\C\Users\xxxxxxxxx\AppData\Roaming\Thunderbird

I cannot extract info at the moment.