Can provide the crash ID, if that helps.

Please provide the report numbers for the last few days.

The crash report is several pages of data. We need the report numbers to see the whole report.

Hi FredMcD,

Here are the three most recent Crash Report IDs:

Crash ID: bp-a08b276d-bb4a-47f5-9334-25df02151111 Crash ID: bp-13879cde-06d3-4b19-9b2a-ffef32151111 Crash ID: bp-9801d3a3-2106-4cdf-8a92-ea2082151019

Thank you very much for your quick response!

Product Firefox Version 39.0

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 42.*

Signature dgapi.dll

This is for Sumo's Related Bugs 1010493 RESOLVED WONTFIX Startup crash in dgapi.dll (Digital Guardian)

The crash report flagged these programs;

COM_Sensor.dll OS_Plugin.dll ame_smtpsensor.dll ame_outlooksensor.dll AE_MailSensor_Plugin.dll dgapi.dll = Digital Guardian

privman32.dll = PowerBroker Desktops = BeyondTrust Software

icudt52.dll = International Components for Unicode

First, remove Digital Guardian from your system.

If items are flagged in the modules list then this means that nobody has uploaded symbols for these file versions.

• https://developer.mozilla.org/en-US/docs/Uploading_symbols_to_Mozillas_symbol_server