First off, you have two different Flash Plugins that are available for Firefox. Shockwave Flash 20.0 r0 Shockwave Flash 15.0 r0 First, grab the Adobe uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Then download the latest Flash Plugin version from here: Select the Windows > ''Plugin-based browsers'' - the EXE version. https://www.adobe.com/products/flashplayer/distribution3.html Run the Flash uninstaller program, then reboot your PC. Then install the Plugin version of Flash. So you'll have a clean installation of Flash for Firefox. ----------------- And then if that problem continues, provide the Crash Report ID's for the crashes that happened after you straightened out that double Flash Plugin situation. Please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Thanks so much the-edmeister, your instructions were nice and clear and helped fixed the problem.....Again thanks for your help....MERRY CHRISTMAS and HAPPY NEW YEAR