Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Why is firefox occasionally closing of its own accord when I minimize it?

  • 5 Antworten
  • 3 haben dieses Problem
  • 1 Aufruf
  • Letzte Antwort von columba

columba
columba
more options

It's happened twice now, within the past 8 hours. I minimize Firefox in order to carry on in Microsoft Word, and then I'll notice all of a sudden that the Firefox window has closed 'all by itself' when I go to click on my session. This happens without me closing my laptop, but during my use of it whilst Firefox is minimized.

This is inconvenient by itself, but especially because when I open a new session the session which has closed hasn't been saved.

Thanks for your help.

It's happened twice now, within the past 8 hours. I minimize Firefox in order to carry on in Microsoft Word, and then I'll notice all of a sudden that the Firefox window has closed 'all by itself' when I go to click on my session. This happens without me closing my laptop, but during my use of it whilst Firefox is minimized. This is inconvenient by itself, but especially because when I open a new session the session which has closed hasn't been saved. Thanks for your help.

Alle Antworten (5)

FredMcD
FredMcD
more options

Did the browser shut down, or crash? Did the "crash reporter" show up?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.

Open a web page or two. Then minimize it. Is the problem still there?

You may have a corrupt xulstore.json file.

Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right, press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the xulstore.json file. Then rename or delete it. Restart Firefox.

columba
columba Fragesteller
more options

The browser neither shut down, nor crashed - the "crash reporter" didn't show up. It just closed down whilst minimized.

The problem has been sporadic, thus I can't test it at will, so I cannot be sure if the problem has been solved or not.

I followed your prompts, found the xulstore.json file, and deleted it. In a couple of days if the problem doesn't recur I'll mark this as solved.

Thanks heaps!

columba
columba Fragesteller
more options

Hi again,

After having deleted the xulstore.json file, today, after several days without any problem, it has happened again.

user1298613
user1298613
more options

Hi, I am not sure I can help with the closing problem, but I can help with the session restore. There are two options, one is the system itself, and the Firefox one.

http://mzl.la/1BAQAMJ

if you follow the instructions here that should make sure you get your sessin restore back. :)

columba
columba Fragesteller
more options

Thanks for that, that's helped part of the problem :)