Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Firefox crashes even in safe mode

  • 3 Antworten
  • 1 hat dieses Problem
  • 2 Aufrufe
  • Letzte Antwort von cor-el

dsda123
dsda123
more options

Hi,

After I cleared my entire history/cache/cookies in Firefox, it began to malfunction. No other changes to my computer have occurred recently (no software install/uninstalls/updates).

At first, I noticed Firefox wouldn't let me search via the address bar. Then I noticed it would hang up within one-two clicks within the program (including accessing troubleshooting options). Thus, I cannot troubleshoot the program from within it because after one-two clicks on anything, it instantly freezes up and crashes. No error messages occur.

I've tried reinstalling, to no avail. The same thing happens in safe-mode.

How can I fix this issue within having to go into Firefox itself as that is not an option, it simply freezes up after I make 1-2 clicks on anything.

Thanks!

Hi, After I cleared my entire history/cache/cookies in Firefox, it began to malfunction. No other changes to my computer have occurred recently (no software install/uninstalls/updates). At first, I noticed Firefox wouldn't let me search via the address bar. Then I noticed it would hang up within one-two clicks within the program (including accessing troubleshooting options). Thus, I cannot troubleshoot the program from within it because after one-two clicks on anything, it instantly freezes up and crashes. No error messages occur. I've tried reinstalling, to no avail. The same thing happens in safe-mode. How can I fix this issue within having to go into Firefox itself as that is not an option, it simply freezes up after I make 1-2 clicks on anything. Thanks!

Alle Antworten (3)

dsda123
dsda123 Fragesteller
more options

I should also mention that I tried disabling all security settings just in case and this didn't help at all.

dsda123
dsda123 Fragesteller
more options

Problem has been miraculously solved.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you submit any crash reports in case that might show what was wrong?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: