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I'm using Firefox version 14.0.1. I keep getting this message even after I do an update: "Looks like you’re using an older version of Firefox."
I'm using Firefox version 14.0.1. I keep getting this message even after I do an update: "Looks like you’re using an older version of Firefox."
Alle Antworten (6)
hi, firefox 14.0.1 is a very outdated and insecure version of the browser. please download and install the latest version like it's described in How to download and install Firefox on Mac
I have been to the Firefox download page and have downloaded and installed the latest version several times, but it it still says I'm running14.0.1.
could you go to the firefox menu ≡ > help ? > troubleshooting information (or type "about:support into the address bar), copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
williamsavitz said
I have been to the Firefox download page and have downloaded and installed the latest version several times, but it it still says I'm running14.0.1.
You may still have the 14.0.1 along with the 47.0 and starting up 14.0.1 instead of 47.0
Also possible you useragent needs to be reset. https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox
Geändert am
I tried resetting useragent, but the reset option was shaded out on both preferences that were listed. How can I tell if I have both versions of Firefox?
Sorry for the delay in responding. I was at work all day yesterday! Here is the "troubleshooting information" Philipp requested.
Troubleshooting Information
This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website.
Application Basics
Name
Firefox
Version
14.0.1
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:14.0) Gecko/20100101 Firefox/14.0.1
Profile Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name Version Enabled ID
Important Modified Preferences
Name
Value
browser.cache.disk.capacity1048576browser.cache.disk.smart_size.first_runfalsebrowser.cache.disk.smart_size_cached_value1048576browser.places.smartBookmarksVersion4browser.startup.homepage_override.buildID20120713134347browser.startup.homepage_override.mstone14.0.1extensions.lastAppVersion14.0.1gfx.blacklist.webgl.msaa4network.cookie.prefsMigratedtrueplaces.database.lastMaintenance1466858458places.history.expiration.transient_current_max_pages53688print.macosx.pagesetup-2PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…privacy.cpd.offlineAppstrueprivacy.cpd.siteSettingstrueprivacy.donottrackheader.enabledtrueprivacy.sanitize.migrateFx3Prefstrueprivacy.sanitize.timeSpan0security.warn_viewing_mixedfalse
Graphics
Vendor ID0x10deDevice ID0x 867WebGL RendererNVIDIA Corporation -- NVIDIA GeForce 9400 OpenGL Engine -- 2.1 NVIDIA-10.0.48 310.90.10.05b12GPU Accelerated Windows1/1 OpenGL
AzureBackendquartz
JavaScript
Incremental GC
1
Library Versions
Expected minimum versionVersion in useNSPR4.94.9NSS3.13.5.0 Basic ECC3.13.5.0 Basic ECCNSS Util3.13.5.03.13.5.0NSS SSL3.13.5.0 Basic ECC3.13.5.0 Basic ECCNSS S/MIME3.13.5.0 Basic ECC3.13.5.0 Basic ECC