Firefox crashes on startup
Recently after a WIndows system update (Windows 7 64-bit), Firefox will crash when trying to start regardless of whether I try to use Safe Mode.
Crash ID: bp-4cf01e88-e388-4ca6-9c37-ba0552170128
Unfortunately, as I'm completely unable to open Firefox, I can't provide the "Troubleshooting Information" details from it.
Ausgewählte Lösung
hallo Nightfirecat, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.
i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.
another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox
Diese Antwort im Kontext lesen 👍 1Alle Antworten (2)
Ausgewählte Lösung
hallo Nightfirecat, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.
i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.
another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox
Gotcha. I'll get in touch with them on the issue then. Thanks for the prompt response! :)