NOTE: Given the "in progress" migration of this forum, this response may disappear later.

In order to help you, please post here your Thunderbird Troubleshooting Information:

Thunderbird menu: Help: Troubleshooting Information (If you cannot see the Thunderbird menu, press the Alt key or F10 key on your keyboard to show the menu, OR click on the three-line-icon)

Click the "Copy text to clipboard" button. Do not check box "Include account names"! Then paste (Ctrl-V), the text into your response here.

Hi Bruce and thank you for your response. Please advise what text is copied into clipboard?

Michael

morourke said

Hi Bruce and thank you for your response. Please advise what text is copied into clipboard? Michael

The content of the troubleshooting information tab is copied to the clipboard when you click the button in the tab.