Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

"side-by-side configuration is incorrect" cannot load or uninstall

  • 2 Antworten
  • 2 haben dieses Problem
  • 2 Aufrufe
  • Letzte Antwort von hogarm

hogarm
hogarm
more options

Have been using Firefox for a long time with no problems. Windows 10, 64 bit. Today, I tried to open Firefox and received the immediate message "the app has failed to start because its side-by-side configuration is incorrect ... " Trying to uninstall and then reinstall, went to uninstall, and it will not run, get the same error message. went to Mozilla and tried to download a new copy of Firefox, received the same error message both in trying to run and in trying to save. Can't do most of the fixes, because I cannot open a copy of Firefox.

Have been using Firefox for a long time with no problems. Windows 10, 64 bit. Today, I tried to open Firefox and received the immediate message "the app has failed to start because its side-by-side configuration is incorrect ... " Trying to uninstall and then reinstall, went to uninstall, and it will not run, get the same error message. went to Mozilla and tried to download a new copy of Firefox, received the same error message both in trying to run and in trying to save. Can't do most of the fixes, because I cannot open a copy of Firefox.

Alle Antworten (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can happen because of missing or corrupted Visual C++ installation This issue can be caused by a corrupted or incomplete Visual C++ installation (multiple versions can be installed side-by-side; SxS)

Microsoft Visual C++ Redistributable for Visual Studio 2017 (link at bottom of the page)

hogarm
hogarm Fragesteller
more options

Thanks for the info. However it didn't work. When I tried to run it, I received the same message. "... app failed to open ..." etc. I have discovered another program that isn't working. It quite evidently is a Window problem and not a Firefox problem. I will go there for help. Thank you, very much, again.