Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

tried to sign in to sync,typed mail and pass but a message show up that the conformation email was returned,clicked on resend email same thing locked acc.

  • 1 Antwort
  • 2 haben dieses Problem
  • 6 Aufrufe
  • Letzte Antwort von guigs

forgotten92
forgotten92
more options

Hello, after i reinstalled my windows I've tried to sign in to sync i typed the same email that i use for this acc. and this message shows: The confirmation email we sent to ****** was returned i clicked on resend email same thing and in the end it says:

Sorry. We’ve locked your account.

The confirmation email we sent to ****** was returned and we’ve locked your account to protect your Firefox data. the resend button is gone!

Its funny because I've just use the same email to verify this acc. pls help.

Hello, after i reinstalled my windows I've tried to sign in to sync i typed the same email that i use for this acc. and this message shows: The confirmation email we sent to ****** was returned i clicked on resend email same thing and in the end it says: Sorry. We’ve locked your account. The confirmation email we sent to ****** was returned and we’ve locked your account to protect your Firefox data. the resend button is gone! Its funny because I've just use the same email to verify this acc. pls help.

Alle Antworten (1)

guigs
guigs
more options

Hi there, I understand that when you tried to verify your email address while logging in to Firefox sync that the email was successful, but there was another instance where the email bounced and your account was locked.

When you get the bounced message once, you much wait 24 hours before trying again, else you will be locked out of the account.

In order to better understand how to help you next, can you please verify if this happened on one device or multiple. For example, did it work once on one device then a second time it bounced, did it only bounce on one computer?