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I can't send emails from my primary email address. I'm receiving incoming however

  • 6 Antworten
  • 1 hat dieses Problem
  • 1 Aufruf
  • Letzte Antwort von Matt

RKeith
RKeith
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Hello, I'm getting the message that I need to check that my email address is correct. Of course it's correct because I'm getting all incoming messages to this address. ??? Mac Os 10.13.1 however this problem started today before I updated the OS from 10.12.6

Thanks.

Hello, I'm getting the message that I need to check that my email address is correct. Of course it's correct because I'm getting all incoming messages to this address. ??? Mac Os 10.13.1 however this problem started today before I updated the OS from 10.12.6 Thanks.

Alle Antworten (6)

RKeith
RKeith Fragesteller
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So...there is no answer for this ongoing issue?

RKeith
RKeith Fragesteller
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Ok...now it's been three days without the ability to send from my primary email account. Is there no help to be found here?

user01229325
user01229325
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https://support.mozilla.org/en-US/kb/cannot-send-messages

RKeith
RKeith Fragesteller
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Airmail, Thanks for your response. I was too tired to address this last night when I saw it. I'll get on it today and report back on my progress.

Thanks again.

RKeith
RKeith Fragesteller
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Well I've gone over the trouble shooting link except for the last item...sending a message to Thunderbird support.

I did change my user name for the actual email address that's giving me trouble. I now get a different message with a pop up window asking me to choose a new password....which I did...made no difference. I then used 'keychain' to find passwords and tried typing that password in...made no difference. I was unable to find my 'trusted programs' list???

Geändert am von RKeith

Matt
Matt
  • Moderator
  • Top 10 Contributor
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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?