Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

I've lost my E-Mail address

  • 4 Antworten
  • 2 haben dieses Problem
  • 1 Aufruf
  • Letzte Antwort von slavafomin

more options

Hello!

I've used E-Mail address to sign up for Firefox Sync from a custom domain name. Now, I've lost this domain name and I can't log in into my account, because it asks me to follow the link from the E-Mail. I'm afraid that someone (new domain owner) could access my private data using my previously owned domain name.

How do I recover my account?

Thank you!

Hello! I've used E-Mail address to sign up for Firefox Sync from a custom domain name. Now, I've lost this domain name and I can't log in into my account, because it asks me to follow the link from the E-Mail. I'm afraid that someone (new domain owner) could access my private data using my previously owned domain name. How do I recover my account? Thank you!

Ausgewählte Lösung

There is a security feature on Firefox Sync, if the password is reset the data that is stored on the server is erased.

Diese Antwort im Kontext lesen 👍 1

Alle Antworten (4)

more options

Sorry, you can't recover a Firefox Account without having access to the email that was sent; there was a code in the hyperlink.

As far as someone else being able to access your data via Sync by using that hyperlink; Sync would detect the different in devices and IP addresses; plus there is a time element involved. Not sure of the exact "time" but 24 hours later and the hyperlink won't work, based upon previous questions I have read here.

Your data sits on the Sync server as an encrypted "blob". The "key" to decrypt your data is only on your devices that you had connected to that Sync account; a different "key" just won't work. And the encryption "key" isn't even sent to the Sync server - only your Firefox installation have it.

more options

Thank you for your answer. However, what stops the new owner of the domain from creating a mailbox with the same username as in my old E-Mail address and then using the password reset function to access my Firefox Sync account and therefore get access to my data?

Geändert am von slavafomin

more options

Ausgewählte Lösung

There is a security feature on Firefox Sync, if the password is reset the data that is stored on the server is erased.

more options

Glad to hear that, thanks.