Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Video lagging on Netflix and Youtube.

  • 9 Antworten
  • 1 hat dieses Problem
  • 1 Aufruf
  • Letzte Antwort von Happy112

more options

Like the title says, when I play a movie in either Youtube or Netflix, the video starts to lag, but the audio goes on along with the subtitles. I'm using version 57.0.4.

Like the title says, when I play a movie in either Youtube or Netflix, the video starts to lag, but the audio goes on along with the subtitles. I'm using version 57.0.4.

Alle Antworten (9)

more options

What is the link to youtubers so other can verify what is going on? And what other Codec or Addon do you have installed?

more options

WestEnd said

What is the link to youtubers so other can verify what is going on? And what other Codec or Addon do you have installed?

It's no longer a problem on Youtube, though I just started to have trouble with Netflix, where the video suddenly freezes for a few seconds, while audio and subtitles plays perfectly regardless.

The only addons I have are Adblock Plus, Widevine, OpenH264 Video Codec and Shockwave Flash.

more options

Does those problems appear on other Browser? What happens if you disable Adblock plus? Streaming from Netflix doesn't require codec but it might require Flash.

more options

Does those problems appear on other Browser? What happens if you disable Adblock plus? Streaming from Netflix doesn't require codec but it might require Flash. </blockquote>

I've tested it in google chome, where it lags even more. And I've disabled the Adblock, though it didn't help.WestEnd said

more options

Hi dreamstreet, Could you try the solutions in the following article, and see if any of them help: Fix common audio and video issues

more options

Chris Ilias said

Hi dreamstreet, Could you try the solutions in the following article, and see if any of them help: Fix common audio and video issues

I checked my plugins, cleared the cache but none of it worked. Again this isn't a problem for youtube anymore, only on Netflix.

more options

Then you need to contact Netflix as this forum can't do or control what Netflix does with their streaming networks.

more options

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

more options

Hi dreamstreet,

In case the above doesn't solve your problem, would you please take a look at this article :

https://support.mozilla.org/en-US/kb/performance-settings

And also :

https://help.netflix.com/en/node/11634