Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

I have existing account, upon signing in it asks me to use my authenticator app to verify. I've checked both my authenticator apps and Firefox was never added.

  • 2 Antworten
  • 1 hat dieses Problem
  • 1 Aufruf
  • Letzte Antwort von montek

montek
montek
more options

I use two-step authentication for other accounts so I'm familiar with that verification process. I use an authenticator to generate time-sensitive codes for some accounts or get authentication sent directly to my mobile as a "click to approve" process. I haven't set up two-step for Firefox so I need help to get access to my account. I never received a verification from Firefox either, I've had this account for at least 5 years. Please help

I use two-step authentication for other accounts so I'm familiar with that verification process. I use an authenticator to generate time-sensitive codes for some accounts or get authentication sent directly to my mobile as a "click to approve" process. I haven't set up two-step for Firefox so I need help to get access to my account. I never received a verification from Firefox either, I've had this account for at least 5 years. Please help

Alle Antworten (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hmm, I don't think you should get that unless you went through the setup described here:

Secure your Mozilla account with two-step authentication

It is a concern that you can't get verification emails. Is a spam block a potential explanation for that?

montek
montek Fragesteller
more options

I have Mozilla saved as a trusted sender and one of the first things I did was check my Spam box. Thanks for your help. My 2 Step Verification is working for my other accounts. I am pretty sure I need help from Mozilla to reset my account and posting to this forum was their only option for me.