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save file dialog spurious characters

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When going to download a file from a website,if I try to change the filename from what the website gives to something custom that I can recognize the keyboard produces random characters instead of what I type, and it is different each time, I don't get the same characters if I delete what has been typed in and start again, I get a new set of random characters. In the attached photo I am trying to change the Epson filename to just Printer and all I get is gibberish. I am on Windows 1903 OS Build 18362.267 and the latest version of firefox. This happens on my Acer laptop and my Surface Pro 4 with different websites.It works OK with MS Edge, I can change the filename without issue and the keyboard works as expected in Word, Excel etc. Not sure if it is a problem with Firefox as presumably the Save File Dialog is a Windows dialog box, but the same save file dialog box works OK in Edge so I don't know. I have tried Uninstalling and re-installing Firefox and deleting the folders within my User profile folder etc but the problem persists. Wondering if anyone has any thoughts?

When going to download a file from a website,if I try to change the filename from what the website gives to something custom that I can recognize the keyboard produces random characters instead of what I type, and it is different each time, I don't get the same characters if I delete what has been typed in and start again, I get a new set of random characters. In the attached photo I am trying to change the Epson filename to just Printer and all I get is gibberish. I am on Windows 1903 OS Build 18362.267 and the latest version of firefox. This happens on my Acer laptop and my Surface Pro 4 with different websites.It works OK with MS Edge, I can change the filename without issue and the keyboard works as expected in Word, Excel etc. Not sure if it is a problem with Firefox as presumably the Save File Dialog is a Windows dialog box, but the same save file dialog box works OK in Edge so I don't know. I have tried Uninstalling and re-installing Firefox and deleting the folders within my User profile folder etc but the problem persists. Wondering if anyone has any thoughts?
Angefügte Screenshots

Ausgewählte Lösung

Hi blackheart40, It could be your security software and/or build 1903. Take a look at this post: https://support.mozilla.org/en-US/questions/1265534

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Alle Antworten (3)

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Ausgewählte Lösung

Hi blackheart40, It could be your security software and/or build 1903. Take a look at this post: https://support.mozilla.org/en-US/questions/1265534

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Hi Thanks a lot! That's great, uninstalling Sophos Home Security resolved the issue. Thanks again

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I'm glad I could help you find the solution.

Enjoy!