Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

• I've lost my Firefox Sync account information - What to do
• I’ve forgotten, or don't have access to, my Firefox Account email address

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

PLEASE PLEASE HELP -- I love Firefox and after 3 hours of reading and looping and looping I cannot get any of my data or an old profile [10yrs+] or anything.... so stressed and sad. I am not good with this and need to TALK to a HUMAN, please!!!

I found the profile folder.. but HAVE NO IDEA what to do from there.

doc2055 Please explain the problem in detail. What happens? What are the exact error message(s) ?

Hi - Thank you!! Well, I cannot seem to find the place where there was a "please provide content" message near the top of the page again. But when I follow the instruction "troubleshooting" from the Help dropdown list, and I have the long long list in the troubleshooting information window - there are 2 boxes "show in finder." 1st is "update folder" - yields a "Firefox" in an "Applications" window

2nd is "profile folder"- yields a "Profile" window.

There are no further instructions as to what to do with either of these to bring back my old profile which was unchanged for several years. Every single time I opened Firefox pretty much every day, all of my pinned addresses and every other pocket and all the traces of my weeks of travels were right there for me. I do still find all the months of web history travels available but not sure how to see if this can bring back my full Firefox home page like it always was.

Thank you Fred! doc

Hi doc2055

It looks that you are using a Mac (Show in Finder) and the OP that created this thread is using a Windows computer. The OP also hasn't responded yet.

So to avoid confusion, could you please start a new thread for your question?

• https://support.mozilla.org/en-US/questions/new
• https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox

EDIT: I should have checked it, but I see that you already created a new thread, so please continue there.

• /questions/1278112 Lost all of my firefox data and after 3 hours of searching still cannot figure out even the first step because all answers are looping and looping HELP PLEASE!!