Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Can't login with new linux install (2nd linux install on account)

stevenmestdagh
stevenmestdagh
more options

Hi, I have 2 devices on my FF account. A linux mint laptop and a handheld. On a 3rd device (2nd laptop), I just installed a Pop OS distro. When I attempt to sign in to FF on the Pop OS machine, it looks successful but then FF displays a message incorrect password. Below is the email for an old account. I have not used this email in a few years.

How can this be fixed?

Just to check, I did logoff and log back in on the linux mint laptop with no problems.

Thanks, Steve

Hi, I have 2 devices on my FF account. A linux mint laptop and a handheld. On a 3rd device (2nd laptop), I just installed a Pop OS distro. When I attempt to sign in to FF on the Pop OS machine, it looks successful but then FF displays a message incorrect password. Below is the email for an old account. I have not used this email in a few years. How can this be fixed? Just to check, I did logoff and log back in on the linux mint laptop with no problems. Thanks, Steve

Ausgewählte Lösung

Did you already had a Firefox profile on the device with the Pop OS distro?

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Diese Antwort im Kontext lesen 👍 0

Alle Antworten (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Ausgewählte Lösung

Did you already had a Firefox profile on the device with the Pop OS distro?

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

stevenmestdagh
stevenmestdagh Fragesteller
more options

Thanks cor-el. With a fresh install of linux .. and FF, I didn't expect I'd have more than one profile. When I checked, thanks to your suggestion, there were 2 profiles. I switched to the other profile and tried to sign in. Got an invalid pass error.

So checked my linux mint machine. Couldn't login after logging out. (I'm using copy/paste from my pass db. It worked yesterday.) So I reset the pass and everything worked.

Thanks for you help! The profile got me started in the RIGHT direction but there was something going on w/ my pass also. steve