Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

There is no process for changing my Mozilla donation payment card

  • 1 Antwort
  • 0 haben dieses Problem
  • 1 Aufruf
  • Letzte Antwort von david

more options

I need to change the credit card that is on file for charging my monthly $5.00 donation. The system's current logic pattern has no easy, visible way to do this.

Several days ago, I made an inquiry about my problem. This is my second inquiry in about 3 days. Today, I received another notice that I needed to make this change. Here's the text of each of the messages from Mozilla:

We couldn’t process your monthly recurring donation

We’re emailing to notify you that your monthly recurring donation did not go through. This typically happens when your card expires or your card number changed for some reason.

Your contribution is extremely important to our organization, and we’re hoping that you could update your payment information so that it can continue to help us. To update your information, simply click the link below and enter your new payment method details.

– Your friends at Mozilla Foundation.

Frequency: monthly

Recurring Amount: $5.00 USD

Recurring ID: RRPLMRVN

Update my payment details Contact us with any questions

***********************************************************************************

I have yet to receive an acknowledgement that my i uoy nanquiry is in your queue for repair.please acknowlwdge receipt of mu inquiry and add such a change to your software too?

Bob Volpe

I need to change the credit card that is on file for charging my monthly $5.00 donation. The system's current logic pattern has no easy, visible way to do this. Several days ago, I made an inquiry about my problem. This is my second inquiry in about 3 days. Today, I received another notice that I needed to make this change. Here's the text of each of the messages from Mozilla: ************************************************************************************** We couldn’t process your monthly recurring donation We’re emailing to notify you that your monthly recurring donation did not go through. This typically happens when your card expires or your card number changed for some reason. Your contribution is extremely important to our organization, and we’re hoping that you could update your payment information so that it can continue to help us. To update your information, simply click the link below and enter your new payment method details. – Your friends at Mozilla Foundation. Frequency: monthly Recurring Amount: $5.00 USD Recurring ID: RRPLMRVN Update my payment details Contact us with any questions *********************************************************************************** I have yet to receive an acknowledgement that my i uoy nanquiry is in your queue for repair.please acknowlwdge receipt of mu inquiry and add such a change to your software too? Bob Volpe

Alle Antworten (1)

more options

Thank you for being a loyal Thunderbird user. While we can't help you (management doesn't let us touch the money...) the place that can help you is here: https://give.thunderbird.net/en-US/help/ Thank you again.