Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Despite White List (contacts) ignored by Junk controls

  • 4 Antworten
  • 3 haben dieses Problem
  • 8 Aufrufe
  • Letzte Antwort von roundbot

more options

For many many months, some contacts emails have been ending up in Junk, again and again, I have been marking these emails as 'Not Junk', but it appears the adaptive controls are not learning.

There are several posts also trying to deal with this, but I see no solution, I think on one post it suggested 'resetting' the Adaptive Filter, which I am reluctant to do at this stage.

I am interested to learn how to read the Adaptive Junk Mail Log, I can see entries in it, but only 14 days worth. Does the Log record any marking of mail as 'Not Junk' ? I cannot see any in two weeks, which is wrong as I have marked mail as 'Not Junk'.

This post is interesting: https://kb.mozillazine.org/Junk_Mail_Controls However, many of the links and tools are outdated.

Is there any newer tools or methods to look deeper into what the adaptive controls are doing, I note - 'marking stores the information it needs as tokens in the training.dat file', I have taken a look inside this training.dat file, but it it unformatted and difficult to read, is there a tool to red the information in it and report/display it.

Thanks

For many many months, some contacts emails have been ending up in Junk, again and again, I have been marking these emails as 'Not Junk', but it appears the adaptive controls are not learning. There are several posts also trying to deal with this, but I see no solution, I think on one post it suggested 'resetting' the Adaptive Filter, which I am reluctant to do at this stage. I am interested to learn how to read the Adaptive Junk Mail Log, I can see entries in it, but only 14 days worth. Does the Log record any marking of mail as 'Not Junk' ? I cannot see any in two weeks, which is wrong as I have marked mail as 'Not Junk'. This post is interesting: https://kb.mozillazine.org/Junk_Mail_Controls However, many of the links and tools are outdated. Is there any newer tools or methods to look deeper into what the adaptive controls are doing, I note - 'marking stores the information it needs as tokens in the training.dat file', I have taken a look inside this training.dat file, but it it unformatted and difficult to read, is there a tool to red the information in it and report/display it. Thanks

Alle Antworten (4)

more options

Something to check: see if the messages are being marked online as junk. That happens sometimes. I know, for me, I also need a white list for online account.

more options

Hi, thanks for your reply, do you mean - is my hosting companies mail server marking emails as junk/spam ?? does Thunderbird put such mails then into Junk when they come in from the server, even if TBs spam assin's controls think it is not junk ?

more options

It is not uncommon for email hosts to identify junk. That was my point.

more options

Just called my hosting provider, and explanied the issue, seems I had an old SPF record being referred to in DNS, which they have updated and advise should solve the issue, I will see how we go ...