Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

MS Exchange (Outlook) account disappearing when exiting Thunderbird

  • 2 Antworten
  • 0 haben dieses Problem
  • 9 Aufrufe
  • Letzte Antwort von ejbax

more options

Sorry this post is a bit verbose !

Thunderbird automatically updated two days ago, version now 115.3.2. I use it to work with a number of mail accounts, including an MS Exchange account. All worked OK before the Thunderbird update. Exquilla version is 115.3 and paid up.

After the Thunderbird update I found that the MS Exchange account had disappeared from Thunderbird. Re-adding this account through the Account Wizard appeared to work OK. But after successfully verifying my account, on the final "Congratulations window" it said to click Finish to save settings and exit account wizard. There was no Finish button to click on, only Back, Next and Cancel ones (see screenshot). Clicked Next : window disappeared.

And yes the MS Exchange account was then accessible in Thunderbird, and it synced OK (it's all still there online), and I could work with it, but only as long as I didn't exit Thunderbird ! When I re-loaded Thunderbird later after exiting it, the MS Exchange account was absent again. Contrary to what was stated, the account had not been saved. Tried this several times - same result.

This issue only affects my MS Exchange account : none of my gmail accounts nor my Xtra account were affected.

Have other people had the same problem ? If so, is this being looked into ? It would be very annoying to have to add the MS Exchange account again each time I load Thunderbird.

Thanks a lot for any help, Emile.

Sorry this post is a bit verbose ! Thunderbird automatically updated two days ago, version now 115.3.2. I use it to work with a number of mail accounts, including an MS Exchange account. All worked OK before the Thunderbird update. Exquilla version is 115.3 and paid up. After the Thunderbird update I found that the MS Exchange account had disappeared from Thunderbird. Re-adding this account through the Account Wizard ''appeared'' to work OK. But after successfully verifying my account, on the final "Congratulations window" it said to click Finish to save settings and exit account wizard. There was no Finish button to click on, only Back, Next and Cancel ones (see screenshot). Clicked Next : window disappeared. And yes the MS Exchange account was then accessible in Thunderbird, and it synced OK (it's all still there online), and I could work with it, but only as long as I didn't exit Thunderbird ! When I re-loaded Thunderbird later after exiting it, the MS Exchange account was absent again. Contrary to what was stated, the account had not been saved. Tried this several times - same result. This issue only affects my MS Exchange account : none of my gmail accounts nor my Xtra account were affected. Have other people had the same problem ? If so, is this being looked into ? It would be very annoying to have to add the MS Exchange account again each time I load Thunderbird. Thanks a lot for any help, Emile.
Angefügte Screenshots

Alle Antworten (2)

more options

Ausgewählte Lösung

more options

Indeed it's fixed now. Thanks a lot for your reply !

Regards, Emile.