Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Unable to install update even as Administrator

  • 1 Antwort
  • 23 haben dieses Problem
  • 28 Aufrufe
  • Letzte Antwort von Crossleyan

Crossleyan
Crossleyan
more options

I keep getting the "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." message. My solution has been to stop Firefox and then use Internet Explorer to download and install new version. I would now like to sort out this problem. System: Vista; Firefox 3.6.10 installed. I go Program Files > Mozilla Firefox > Firefox.exe and 'Run as Administrator'. Under 'Help' I click 'Install downloaded Update now.' All I get is the same 'Update could not be installed' message. Also tried: As Administrator stopped Firefox, rebooted; got same message when opening Firefox. I had one message that Ancestry.com Advanced Viewer was not compatible with FF 3.6.11, but uninstalled the Ancestry viewer some time ago. Any suggestions, or must I carry on using I.E to download new versions?

I keep getting the "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." message. My solution has been to stop Firefox and then use Internet Explorer to download and install new version. I would now like to sort out this problem. System: Vista; Firefox 3.6.10 installed. I go Program Files > Mozilla Firefox > Firefox.exe and 'Run as Administrator'. Under 'Help' I click 'Install downloaded Update now.' All I get is the same 'Update could not be installed' message. Also tried: As Administrator stopped Firefox, rebooted; got same message when opening Firefox. I had one message that Ancestry.com Advanced Viewer was not compatible with FF 3.6.11, but uninstalled the Ancestry viewer some time ago. Any suggestions, or must I carry on using I.E to download new versions?

Alle Antworten (1)

Crossleyan
Crossleyan Fragesteller
more options

30 Oct 2010: Used IE to download 3.6.11 succesfully about a week ago. Today Firefox again began saying “Cannot install update” and “Firefox cannot find the file” before opening .htm pages. Went to All Programs > Mozilla Firefox [Opened folder] > [Right-Clicked Mozilla Firefox in folder] > Open as Administrator Firefox then installed 3.6.12 and opened correctly. It seems things are getting a little better.

Geändert am von Crossleyan