Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

I am having trouble accessing webmail on TalkTalk (formerly Tiscali) using Firefox 5.0 and TalkTalk tell me there is a compatibility issue?

  • 2 Antworten
  • 20 haben dieses Problem
  • 20 Aufrufe
  • Letzte Antwort von davemcq

davemcq
davemcq
more options

I had no problem with my previous version of Firefox and I can access my TalkTalk/Tiscali webmail using the latest IE browser. I am able to sign in but cannot access the mailbox contents. When I asked TalkTalk about the problem they have stated the following "If you are unable to access the mailbox using Firefox version 5, then I would like to inform you that there is compatibility issue with Firefox version 5 and Talk Talk webmail, due to which you are getting the above error. You can also try uninstalling the latest version of firefox and then reinstall it to the earlier version to resolve the case." May I assume that between you this difficulty will be resolved? I would prefer to use Firefox and do not wish to revert to IE.

I had no problem with my previous version of Firefox and I can access my TalkTalk/Tiscali webmail using the latest IE browser. I am able to sign in but cannot access the mailbox contents. When I asked TalkTalk about the problem they have stated the following "If you are unable to access the mailbox using Firefox version 5, then I would like to inform you that there is compatibility issue with Firefox version 5 and Talk Talk webmail, due to which you are getting the above error. You can also try uninstalling the latest version of firefox and then reinstall it to the earlier version to resolve the case." May I assume that between you this difficulty will be resolved? I would prefer to use Firefox and do not wish to revert to IE.

Ausgewählte Lösung

Apparently TalkTalk mail will work with Firefox 4 and Firefox 5 if you set the browser to lie to TalkTalk mail by saying that you are still using version 3.6.

You can find the instructions for that in a post on the TalkTalk forums: Firefox 4 & TalkTalk webmail - Forums.

Note: when you open about:config the first time, it will display a warning message that you should be careful with the changes you make. That's definitely good to bear in mind.

Does it work?

Diese Antwort im Kontext lesen 👍 0

Alle Antworten (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Ausgewählte Lösung

Apparently TalkTalk mail will work with Firefox 4 and Firefox 5 if you set the browser to lie to TalkTalk mail by saying that you are still using version 3.6.

You can find the instructions for that in a post on the TalkTalk forums: Firefox 4 & TalkTalk webmail - Forums.

Note: when you open about:config the first time, it will display a warning message that you should be careful with the changes you make. That's definitely good to bear in mind.

Does it work?

davemcq
davemcq Fragesteller
more options

That worked a treat. Thank you very much.