Why does Firefox not acknowledge that I have Silverlight already installed. When trying to work with "Getting Started" in Windows 7, it keeps telling me I have to download Silverlight to view this information.
I recently purchased a new computer with Windows 7 OS. When trying to learn the transition experience from Windows XP to this new OS version, I was presented with this problem of going around in circles. When trying to view "Discover Windows 7" via "Start>Getting Started>Discover Windows 7", a Microsoft website opens to; (http://windows.microsoft.com/en-US/windows7/help/videos/personalizing-your-pc). It tells me; To view this contents, please install Microsoft Silverlight. Once I install it and get back to this page, I get the same message. I can not view any of the help content before installing Microsoft Silverlight. So now it is a never ending "CIRCLE of LIGHT"! Is this a problem with my Firefox or with Windows Microsoft 7?
Alle Antworten (4)
I'm not seeing the Silverlight plugin in your More system details list, so Firefox doesn't find it if you have it.
I assume that you also do not see it in Tools > Add-ons > Plugins ?
cor-el, You are absolutely correct in your statement about not seeing the Silverlight plugin. However the reason for this is because I had previously disabled it in plugins. I was not exactly sure what Silverlight was good for. And, when I recently redownloaded it, that did not reenable the plugin. Now, that I have read and understand more about Silverlight, I have enabled the plugin and I am able to view the Windows 7 help files. Thank you again for your prompt response. If I didn't tell you earlier that I am no computer whiz, I think it's evident now. You have been a big help. PS: How did you know that Silverlight did not show up and what is "More system details" that you spoke about?
You're welcome
Your More system details list has a list of installed plugins:
Installed Plug-ins * npdnu * npdnupdater2 * Coupons, Inc. Coupon Printer DLL * Coupons, Inc. Coupon Printer Plugin * Adobe PDF Plug-In For Firefox and Netscape "9.4.5" * Shockwave Flash 10.3 r181 * The plug-in allows you to open and edit files using Microsoft Office applications * NPWLPG
cor-el,
Ok, I guess. You must have a way to see my Firefox setup details. Anyway, thank you for your help. May your day be a good one.