We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Firefox crashes

  • 2 Antworten
  • 2 haben dieses Problem
  • 1 Aufruf
  • Letzte Antwort von Safeena

Safeena
Safeena
more options

Hi Firefox keeps crashing - it was not crashing in safe mode on Friday but is now crashing in safe mode after a few minutes. I only have gmail open when it has crashed today. All add-ons are disabled. I have enclosed all the ids since Friday below including the date and time of crash from the crash report list

Hi Firefox keeps crashing - it was not crashing in safe mode on Friday but is now crashing in safe mode after a few minutes. I only have gmail open when it has crashed today. All add-ons are disabled. I have enclosed all the ids since Friday below including the date and time of crash from the crash report list

Ausgewählte Lösung

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-65f35ab5-bddd-4b56-9e99-c15592111107
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Diese Antwort im Kontext lesen 👍 0

Alle Antworten (2)

knorretje
knorretje
more options

Ausgewählte Lösung

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-65f35ab5-bddd-4b56-9e99-c15592111107
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Safeena
Safeena Fragesteller
more options

Thank you very much - that worked. I have also raised it with Trusteer Rapport as I use that extra security which is still receommended by all online banking software. So hopefully they will have additinal requests to work on the problem and fix it. Thanks again