Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Cannot 'connect' to an existing sync account on second computer in order to get the sync key for 1st computer... help?!

  • 4 Antworten
  • 1 hat dieses Problem
  • 1 Aufruf
  • Letzte Antwort von HowdyPez

HowdyPez
HowdyPez
more options

I've tried to set up sync for a new laptop... I followed the instructions from the article How to sync Firefox settings between computers.

Step one on my desktop [home computer] went fine. Step 2 is not working... I click on the 'connect' button under 'I already have a Firefox Sync Account' nothing happens...

I really want to share my bookmark, etc. with the new laptop. Both computers are running the latest version of Firefox, both have windows 7 platforms

I've tried to set up sync for a new laptop... I followed the instructions from the article [[How to sync Firefox settings between computers|How to sync Firefox settings between computers]]. Step one on my desktop [home computer] went fine. Step 2 is not working... I click on the 'connect' button under 'I already have a Firefox Sync Account' nothing happens... I really want to share my bookmark, etc. with the new laptop. Both computers are running the latest version of Firefox, both have windows 7 platforms

Alle Antworten (4)

Ibai
Ibai
  • Administrator
more options

Hi!

Try the Diagnose Firefox issues using Troubleshoot Mode just to make sure that none of your add-ons is blocking the normal behavior of this window.

Let me know if that helps and if not we can investigate how to solve your issue.

HowdyPez
HowdyPez Fragesteller
more options

No luck :(

Ibai
Ibai
  • Administrator
more options

Does any of the other buttons do anything?

What exactly do you mean by "nothing happens"? Is it stuck? Have you tried to restart your computer before going in Diagnose Firefox issues using Troubleshoot Mode?

I'm completely unable to replicate it :( So I need your help to help you. Give me as many hints as possible please.

HowdyPez
HowdyPez Fragesteller
more options

I restarted the computer before running in safe mode.

What I mean by nothing happens, is that when I click on 'connect' under 'I already have an account' the computer acts like I didn't click on anything, it just sits there.

If I click on create a new account it takes me to that screen, but I already have an account, so I haven't gone further on that screen.

I have made sure that I am connected to the internet, that there is a good connection, etc.

If we can't get it to work, no worries, I'll just replicate my bookmarks. I was just thought syncing would be perfect since I add new bookmarks for genealogy research...

Thanks for trying to help!