Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Firefox will not load when the icon is clicked

  • 3 Antworten
  • 1 hat dieses Problem
  • 6 Aufrufe
  • Letzte Antwort von cor-el

more options

I have been running Firefox for a few months now on my Windows 7 64-bit Laptop, however recently when I clicked the firefox icon the firefox window does not appear, I have attempted restarting my computer, allowing firefox on my firewall, running firefox with admin permissions, reinstalling firefox, but none of these methods seem to work. I haven't recently installed any add-ons or updated my firefox. Any solutions?

I have been running Firefox for a few months now on my Windows 7 64-bit Laptop, however recently when I clicked the firefox icon the firefox window does not appear, I have attempted restarting my computer, allowing firefox on my firewall, running firefox with admin permissions, reinstalling firefox, but none of these methods seem to work. I haven't recently installed any add-ons or updated my firefox. Any solutions?

Alle Antworten (3)

more options

Did you remove the Firefox program folder before reinstalling Firefox?

Do a clean reinstall and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.


more options

Problem solved after deleting the folder in Program Files, thank you very much!

more options

You're welcome