Die Funktionalität dieser Website ist durch Wartungsarbeiten eingeschränkt, die Ihr Erlebnis verbessern sollen. Wenn ein Artikel Ihr Problem nicht löst und Sie eine Frage stellen möchten, können Sie unsere Gemeinschaft über @FirefoxSupport auf Twitter, /r/firefox oder Reddit fragen.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

I cannot donate to Mozilla

  • 5 Antworten
  • 1 hat dieses Problem
  • 17 Aufrufe
  • Letzte Antwort von steve2017

azhad
azhad
more options

I tried over half an hour to contribute to Mozilla. But my card is not accepted. I tried both VISA and PayPal option.

I am trying from Singapore. Called my bank, they say there are no attempts to make the transaction and that it is a Merchant problem.

Any solution? I have tried Multi. Error message webpage below.

I tried over half an hour to contribute to Mozilla. But my card is not accepted. I tried both VISA and PayPal option. I am trying from Singapore. Called my bank, they say there are no attempts to make the transaction and that it is a Merchant problem. Any solution? I have tried Multi. Error message webpage below.

Alle Antworten (5)

gnittala
gnittala
more options

azhad,

Apologize for the inconvenience. Can you please confirm the error message you are seeing? And also, by any chance does this card happen to be a debit card instead of a credit-card? You mentioned that the error message is provided, but that seems to be missing. We definitely want to help you resolve this issue so that you can proceed with the donation.

Thank you

azhad
azhad Fragesteller
more options

Yes, it is a debit card. Is it the problem?

gnittala
gnittala
more options

Hello,

It is likely that the bank is not allowing debit cards for payment online. Some banks don't allow this option. Can you please check with the bank. Also, this link on Paypal seems to suggest that even paypal has issues when trying to use a debit card.

I will try to find more information about payment modes allowed and will respond to you on this. Please be patient while we figure this one out.

Thank you for your patronage of Mozilla foundation.

iamjayakumars
iamjayakumars
more options

Email your Problems to : askjoin@mozilla.org

steve2017
steve2017
more options

I also cannot make a contribution using PayPal.

Tried many times to give to AddBlockPlus.

Connection attempted but unsuccessful, and then AddOn page is unresponsive. AddBlock says nothing on page is being blocked. Never got to any PayPal page.

Any ideas ? I've never used PayPal before but I have an active account.

Thank you.