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Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

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Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Firefox crashes

  • 6 wótegrona
  • 2 matej toś ten problem
  • 9 naglědow
  • Slědne wótegrono wót cor-el

Noitalever531
Noitalever531
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Use Norton 360 toolbar in firefox, sometimes crash is initiated by clicking on the Norton toolbar, other times for seemly no reason: only one page open nothing loading. Note that both a reset and reinstall of both Firefox and Norton has already been tried several times.

UUID: a69dd84c-4070-4bd6-86dd-37e062140915

Use Norton 360 toolbar in firefox, sometimes crash is initiated by clicking on the Norton toolbar, other times for seemly no reason: only one page open nothing loading. Note that both a reset and reinstall of both Firefox and Norton has already been tried several times. UUID: a69dd84c-4070-4bd6-86dd-37e062140915

Wšykne wótegrona (6)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That is a problem with your Norton software.

Make sure that you have the latest updates of all Norton components and run Norton Live Update until you no longer get updates.

You can also try to ask advice at the Norton forum.

Noitalever531
Noitalever531 Pšašaŕ
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Norton is already completely up-to-date as is firefox, I am not entirely sure if Norton is the problem.

user1068417
user1068417
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Trust me, Norton is

1. A HOG (for a 'background program', it can use a LOT of memory and CPU) 2. Known for breaking other programs 3. Expensive (there are plenty of cheaper security solutions)

Just try removing the toolbar.

Wót user1068417 změnjony

Noitalever531
Noitalever531 Pšašaŕ
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Norton is only using 6,000 k of memory it never gets higher. It sounds like it has been a while since you used them, they are quite good memory wise now. You can actually get it pretty cheap on amazon.

the-edmeister
the-edmeister
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You're not sure if Norton is the problem?

Take a look at the Crash Report. https://crash-stats.mozilla.com/report/index/a69dd84c-4070-4bd6-86dd-37e062140915 Scroll down to the Crashing Thread section, #4 & 5, along with #14 - 28. SymHTML.dll http://www.processlibrary.com/en/directory/files/symhtml/401155/ symhtml.dll is a SymHTML.dll belonging to SymHTML from Symantec Corporation Synmantec makes Norton branded software.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you look at you above posted crash report then you will notice the presence of various Norton DLLs from Norton Confidential in the crashing thread.

  • bp-a69dd84c-4070-4bd6-86dd-37e062140915 
SymHTML.dll
coUICtlr.dll
coIDSafe.dll
coFFPl32.dll