Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

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Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

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Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

When I start mozila my screen is all black and there are no buttons or bars on the top, the top side is translucid blue.

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  • Slědne wótegrono wót philipp

cristi.16
cristi.16
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Hi! Today when I started mozilla my screen was all black and the top side where the tabs and buttons should be is translucid blue. I removed all the mozilla files from my computer, reinstall it but same. When i click where the the menu button is on the right corner (but i go blind because i can't see it) the menu bar is opening, but when i click options for example the options window is also black. I tried everything but nothing worked. Help?

Hi! Today when I started mozilla my screen was all black and the top side where the tabs and buttons should be is translucid blue. I removed all the mozilla files from my computer, reinstall it but same. When i click where the the menu button is on the right corner (but i go blind because i can't see it) the menu bar is opening, but when i click options for example the options window is also black. I tried everything but nothing worked. Help?

Wubrane rozwězanje

hello cristi.16, maybe that's an issue with hardware acceleration - first please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Toś to wótegrono w konteksće cytaś 👍 0

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philipp
philipp
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Wubrane rozwězanje

hello cristi.16, maybe that's an issue with hardware acceleration - first please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

cristi.16
cristi.16 Pšašaŕ
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Thanks! I disabled the hardware acceleration and now is working! Thanks a lot!

philipp
philipp
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thanks for reporting back, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might be very useful in order to find out what was going on and maybe to develop a fix for other affected users. thank you!