Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Why does the sound cut out every 5 seconds if the mouse is not moved?

  • 1 wótegrono
  • 1 ma toś ten problem
  • 2 naglěda
  • Slědne wótegrono wót CoryMH

golden1881
golden1881
more options

Screen freezes and sound cuts out if I don't keep the mouse moving. I stops downloading pages too. I have to constantly move the mouse to operate my home business.

Screen freezes and sound cuts out if I don't keep the mouse moving. I stops downloading pages too. I have to constantly move the mouse to operate my home business.

Wšykne wótegrona (1)

CoryMH
CoryMH
more options

Hello,

Other users who have reported having this problem have fixed it by:

  • Updating Java (doesn't look applicable to you)
  • Scanning for malware

Users who have fixed it found this scanner particularly useful

However, it might be safer to scan with at least one scanner as they each have different methods of detection:

If the above do not help at all, can you try running Windows Safe Mode with network support (press F8 on the boot screen) as a test to see whether some other application (such as an antivirus) might be interfering with Firefox?