Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Password protected PDF says it is downloaded but is not

  • 3 wótegrona
  • 1 ma toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót cor-el

LeeFrac
LeeFrac
more options

I am attempted to download a password protected PDF file using the newest version of Firefox and Adobe. Firefox says a file has been downloaded but the file is not seen in the download file or the download tab in Firefox. Any ideas what the problem is, this is a new computer I am trying to set up. There is a virus protection program that could be causing this. I currently use Firefox and Adobe on my old computer with what appears to be the same setting without any issue.

I am attempted to download a password protected PDF file using the newest version of Firefox and Adobe. Firefox says a file has been downloaded but the file is not seen in the download file or the download tab in Firefox. Any ideas what the problem is, this is a new computer I am trying to set up. There is a virus protection program that could be causing this. I currently use Firefox and Adobe on my old computer with what appears to be the same setting without any issue.

Wšykne wótegrona (3)

Snowydogs
Snowydogs
more options

Hello,

I think disabling your anti-virus system may let the PDF download. Let me know what happens!

Cheers,

Snowycats

LeeFrac
LeeFrac Pšašaŕ
more options

Thanks for the info but the virus protection is not the issue, it is disabled. When I click on download, it says a file has been downloaded but it is not being downloaded (does not show up in Firefox downloads or on computer anywhere).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you saving the file or are you opening the file directly in the Adobe Reader?

Did you check the Windows %temp% folder?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.