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Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

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Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

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Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Cannot access Telstra "my account" on Firefox browser

  • 2 wótegronje
  • 2 matej toś ten problem
  • 4 naglědy
  • Slědne wótegrono wót debjmak

debjmak
debjmak
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I am not able to access "my account" past the log in stage on Telstra website using Firefox on my mac. This has only occurred since I updated Firefox. I can access this account on Safari, but prefer Firefox. I gather this is not an uncommon issue from other forums online. I have tried enabling cookies "always" and clearing my cache, neither of which have any effect. Telstra unable to assist. Insist I access using another browser as security too high!

I am not able to access "my account" past the log in stage on Telstra website using Firefox on my mac. This has only occurred since I updated Firefox. I can access this account on Safari, but prefer Firefox. I gather this is not an uncommon issue from other forums online. I have tried enabling cookies "always" and clearing my cache, neither of which have any effect. Telstra unable to assist. Insist I access using another browser as security too high!

Wšykne wótegrona (2)

the-edmeister
the-edmeister
  • Moderator
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See if this solves that issue.

Reload the webpage using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Command + Shift + R (Mac)
debjmak
debjmak Pšašaŕ
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HI there,

The above solution didn't work.

I eventually managed to find someone helpful on Telstra 24/7 (had to use Safari to get that far) and they have logged the issue with their IT team who acknowledge an issue with Firefox and My Account log in. They hope to have a fix within the next few days, but I'm not holding my breath. It is Telstra after all......

Wót debjmak změnjony