I can't get or send emails using Thunderbird.
I'm in Mexico. I'm able to send and receive emails just fine through my two accounts at home in the US. But here in Mexico, with my Verizon account, I can't send or receive messages (though I can do both just fine by going to their website). Also, with my 1and1.com account, I can receive messages using Thunderbird but I can't send them (though, again, both work fine by going to the 1and1.com website).
When I try to send a message using the account that works for receiving them, I get an error message saying my login failed. But my login is fine.
I'm hearing that ports are blocked here in Mexico but haven't gotten any results by calling 1and1 or Verizon to fix this. Anybody know what I can do to use Thunderbird here for my email?
Thanks!
Wšykne wótegrona (5)
with my Verizon account, I can't send or receive messages
You'd need to provide more details about the problem. Do you get any error message?
I'm hearing that ports are blocked
That's quite possible, but again, you'd need to provide more details of what you're hearing.
It isn't uncommon that ports for POP/IMAP and SMTP are blocked e.g. in hotels or WiFi providers. But this is nothing Verizon can help you with, nor anyone else here. You'd need to talk to your local provider.
Wót christ1 změnjony
My local provider, the guy who owns the ISP, was here 2 days ago and said they don't block ports. He said it must be a problem with Verizon and 1and1!
Yesterday I spent an hour (another hour, about the 5th one) with Verizon, who checked all the same settings and concluded it was a local problem and told me to talk to my local provider.
Everybody's pointing fingers at other people!
The error message is attached, below. BTW, the very first thing I did was to plug in my password and then I changed it, to be sure I had the right one. I'm putting in the right one, but it keeps getting rejected. Everyone is concluding that this is a port problem.
Thanks for any help you can provide!
You said you spent another hour with Verizon and posted a screenshot with the 1and1.com error. What's the error you get from Verizon?
Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information
I did not conclude that this is a port problem.
Right. Sorry -- I've loaded the Verizon one below. You're making me realize that I actually get two separate responses from the two accounts 1) the Verizon one just times out (see below) and 2) the 1and1 account send me the password error message.
For both accounts, I can go to the providers' websites and things work fine there.
Here's the troubleshooting info below -- I can't seem to upload it in any easier-to-read format. Let me know if you need something different, please.
Thanks for your help with this.
Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Thunderbird, check out our support website. Include account names (possibly identifying information) Application Basics Name Thunderbird Version 31.5.0 User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:31.0) Gecko/20100101 Thunderbird/31.5.0 Profile Folder Application Build ID 20150222233048 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (none) Local Folders None Normal password account2 (pop3) incoming.verizon.net:995 SSL/TLS Normal password outgoing.verizon.net:465 SSL/TLS Normal password true account3 (pop3) pop.1and1.com:995 SSL/TLS Normal password smtp.1and1.com:587 None Normal password true account4 (pop3) pop.1and1.com:995 SSL/TLS Normal password smtp.1and1.com:465 SSL/TLS Normal password true account5 (pop3) pop.googlemail.com:995 SSL/TLS Normal password smtp.googlemail.com:465 SSL/TLS Normal password true account6 (pop3) pop.gmail.com:110 None Normal password smtp.gmail.com:587 STARTTLS Normal password true account8 (pop3) pop3.live.com:995 SSL/TLS Normal password smtp.live.com:587 STARTTLS Normal password true account10 (pop3) pop.mail.yahoo.com:995 SSL/TLS Normal password smtp.mail.yahoo.com:465 SSL/TLS Normal password true Crash Reports Report ID Submitted bp-f26dda47-dabb-4c6f-9cec-485d42110517 5/17/11 bp-efb88a14-e3c3-4c54-ba73-bd0302101207 12/7/10
All Crash Reports Extensions Name Version Enabled ID Diccionario de Español/México 1.1.3 true es-MX@dictionaries.addons.mozilla.org Lightning 3.3.3 true {e2fda1a4-762b-4020-b5ad-a41df1933103} LookOut 1.2.13 true lookout@aron.rubin Zindus 0.8.41 false {ad7d8a66-253b-11dc-977c-000c29a3126e} Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false extensions.lastAppVersion 31.5.0 mail.openMessageBehavior.version 1 mail.spotlight.firstRunDone true mailnews.database.global.datastore.id 529d6f25-4332-9645-a708-e66abad5a4a network.cookie.cookieBehavior 3 network.cookie.lifetimePolicy 2 network.cookie.prefsMigrated true places.database.lastMaintenance 1427489973 places.history.expiration.transient_current_max_pages 104858 places.history.expiration.transient_optimal_database_size 167772160 plugin.importedState true plugin.state.adobepdfviewernpapi 0 plugin.state.silverlight 0 print.macosx.pagesetup PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUgQ29tcHV0ZXIvL0RURCBQTElT… print.macosx.pagesetup-2 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO… print.print_bgcolor false print.print_bgimages false print.print_command print.print_downloadfonts false print.print_evenpages true print.print_in_color true print.print_margin_bottom 0.5 print.print_margin_left 0.5 print.print_margin_right 0.5 print.print_margin_top 0.5 print.print_oddpages true print.print_orientation 0 print.print_pagedelay 500 print.print_paper_data 0 print.print_paper_height 11.00 print.print_paper_size 5 print.print_paper_size_type 1 print.print_paper_size_unit 0 print.print_paper_width 8.50 print.print_printer print.print_reversed false print.print_scaling 1.00 print.print_shrink_to_fit true print.print_to_file false privacy.donottrackheader.enabled true security.disable_button.openCertManager false security.disable_button.openDeviceManager false security.OCSP.disable_button.managecrl false Graphics Vendor ID 0x8086 Device ID 0x 166 WebGL Renderer false GPU Accelerated Windows 2/2 OpenGL AzureCanvasBackend quartz AzureSkiaAccelerated 0 AzureFallbackCanvasBackend none AzureContentBackend quartz JavaScript Incremental GC 1 Accessibility Activated 0 Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.6 4.10.6 NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS Util 3.16.2.3 3.16.2.3 NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
account3 (pop3) pop.1and1.com:995 SSL/TLS Normal password smtp.1and1.com:587 None Normal password true
account4 (pop3) pop.1and1.com:995 SSL/TLS Normal password smtp.1and1.com:465 SSL/TLS Normal password true
You have two 1and1 accounts. Which one is the troubled one? SMTP for account 3 doesn't look right to me.
Wrt Verizon, are the server settings as shown in the Troubleshooting information correct? I've also seen pop.verizon.net and smtp.verizon.net, but I have no confirmation for that. Please confirm with Verizon. Ideally they should have a support web site with the correct settings.