Funkcionalnosć toś togo sedła se pśez wótwardowańske źěła wobgranicujo, kótarež maju wašo dožywjenje pólěpšyś. Jolic nastawk waš problem njerozwězujo a cośo pšašanje stajiś, wobrośćo se na našo zgromoźeństwo pomocy, kótarež na to caka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomagaś.

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

I just received a message stating my video player was slow for firewfox and it wanted me to download a fix, it said would take 10 sec. is this real?

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The message kept appearing and disappearing I could not read exactly what it was. The icons looked real from Firefox. I was on my bank website. I am not technically inclined at all I apologize for that so I will not understand technical jargon.

The message kept appearing and disappearing I could not read exactly what it was. The icons looked real from Firefox. I was on my bank website. I am not technically inclined at all I apologize for that so I will not understand technical jargon.

Wubrane rozwězanje

No, that is likely a scam.

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.

Plugins should only be updated via the plugin itself or by visiting the home page of the plugin. The same for other software.

Toś to wótegrono w konteksće cytaś 👍 2

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Wubrane rozwězanje

No, that is likely a scam.

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.

Plugins should only be updated via the plugin itself or by visiting the home page of the plugin. The same for other software.

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Thank you very much. I really appreciate Firefox the user friendly and the approach you seem to have to individuals that do not have the technical knowledge. I feel comfortable asking my question my way. More importantly I got an answer that I understand and all the unnecessary comments aren't given.

Thank you for being professional.

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. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF THE PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org. {web link}

You can sent a report to The FBI via their web site Internet Crime Complaint Center (IC3) {web link}

You can also report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}